After-hours answering service that books the job while you sleep
You close at five, but customers call at seven, at midnight and on Sunday morning. Forward your after-hours calls to the agent and wake up to booked jobs and a text for every call.
What happens to an after-hours call
Answered on the first ring
Evenings, nights, weekends and statutory holidays. Your office hours stay the same; the agent covers the rest.
Real emergencies reach you
Only the calls that match your emergency rules wake up your on-call person. Everything else waits until morning.
Routine calls get booked
Non-urgent jobs go into your first open slots, so the morning starts with a schedule instead of a voicemail box.
A text for every call
You get a short summary of each call, so you know what came in before you open the office.
Same phone number
Your number does not change. When the office closes, calls forward to the agent; in the morning they ring at your desk again.
Callers can ask for a person
If someone insists on a human, the agent promises a callback first thing in the morning, or transfers the call if you allow it.
A call at 11 p.m.
An example after-hours call and the text the owner gets.
- AgentThanks for calling Harbour Property Services. Our office is closed, but I can help. What is going on?
- CallerThere's water dripping from the ceiling in my unit, it's coming from upstairs.
- AgentI am sorry. Is the water getting near any lights or outlets, and what is your building and unit number?
- Caller140 King Street, unit 305. It is near the bathroom light.
- AgentPlease turn off that light and stay away from the water. I am connecting you to our on-call manager now.
Why after-hours calls matter
The calls that come in after hours are often the urgent, high-value ones: no heat, a flood, a lockout, a death in the family. Those callers do not wait until morning. They call the next business on the list.
An after-hours answering service keeps those callers with you, without paying someone to sit by the phone all night.
We set it up at your business and stay until it works
You do not configure anything. We do the setup work with you and keep adjusting until you are happy with how it handles calls.
We come to you
In Toronto and the GTA we visit your office, shop or yard. Elsewhere in Canada we do the same session over a video call. We learn your services, prices, service area, hours and how you like jobs booked.
We write the call script
What to say, which questions to ask, what counts as an emergency, who gets the transfer and what the agent must never promise. You read it and approve it.
We test it together
You and your team call the agent and try to trip it up. We fix every answer you do not like before a single customer hears it.
You go live with your number
You keep your phone number. Calls you do not answer, or all calls after hours, forward to the agent.
We tune it for the first weeks
We review real calls, tighten answers and add the questions customers actually ask, until the results are where you want them.
After-hours answering questions
Can I use it only after hours?
Yes. Most owners forward calls to the agent only when the office is closed, or only the calls nobody picks up during the day. You choose.
What happens with an emergency call?
You set the rules with us, for example no heat in winter, water coming through the ceiling or a death at home. Those calls go straight to your cell or the on-call person, and you still get the written summary.
Do I need a new phone number?
No. You keep your number. We forward the calls you choose to the agent: missed calls, after-hours calls or all calls.
How much does it cost?
From $150 a month, plus setup from $299. Setup is free for our first 10 businesses. The final price depends on your call volume and how many integrations you need. See pricing.
Stop losing jobs to voicemail
Setup is free for our first 10 businesses. 7 spots are left. Tell us about your calls and we reply by email to book the first session.