Answering service and AI receptionist for water and fire damage restoration
A homeowner standing in a flooded basement calls the first number they find and books whoever answers. The agent answers at any hour and gets your crew moving.
Calls the agent handles for you
Water damage emergencies
Asks where the water came from, whether it has stopped, how many rooms are affected and whether it is clean or sewage, then sends it to your on-call crew.
Fire and smoke damage
Takes the address, whether the fire department has cleared the home and what areas are affected, and alerts your team.
Mould concerns
Collects the location, size of the area and how long it has been there, and books an assessment.
Insurance details
Asks for the insurance company and claim number if the caller has one, so your estimator has it before arriving.
Adjusters and property managers
Takes messages from adjusters, landlords and building managers and routes them to the right person.
Job updates
Takes messages from customers about drying equipment and next steps and passes them to the project manager.
What a call sounds like
An example of how the agent handles a typical call, and the text you get right after it.
- AgentThanks for calling Northwind Restoration. What happened?
- CallerOur hot water tank burst and the basement is full of water.
- AgentI'm sorry. Has the water stopped, and is anyone able to turn off the water supply to the tank?
- CallerMy husband shut it off. There is maybe two inches of water.
- AgentThank you. I am connecting you to our crew lead on call now so they can head out.
Why restoration companies cannot miss a call
Water damage gets worse by the hour, so homeowners call until someone picks up. A call that rings out at 3 a.m. is a job that goes to a competitor before sunrise.
The agent answers every time, collects the claim and damage details your estimator needs, and reaches your on-call crew in seconds.
We set it up at your business and stay until it works
You do not configure anything. We do the setup work with you and keep adjusting until you are happy with how it handles calls.
We come to you
In Toronto and the GTA we visit your office, shop or yard. Elsewhere in Canada we do the same session over a video call. We learn your services, prices, service area, hours and how you like jobs booked.
We write the call script
What to say, which questions to ask, what counts as an emergency, who gets the transfer and what the agent must never promise. You read it and approve it.
We test it together
You and your team call the agent and try to trip it up. We fix every answer you do not like before a single customer hears it.
You go live with your number
You keep your phone number. Calls you do not answer, or all calls after hours, forward to the agent.
We tune it for the first weeks
We review real calls, tighten answers and add the questions customers actually ask, until the results are where you want them.
Questions restoration companies ask about AI receptionists
Short answers to what owners in your line of work usually want to know.
Can an AI receptionist take water and fire damage calls 24/7?
Yes. It answers every call, asks what happened, when, how much area is affected and whether the water is still running, then sends the job to your on-call crew by your rules.
Can it take calls from insurance adjusters and property managers?
Yes. You tell us who calls you and what each of them needs. The agent asks the right questions for each caller and texts you the details.
What does the AI say to someone with water on the floor?
Only the safety steps you approve, for example how to shut off the water and to stay away from wet outlets. It does not improvise advice.
Can it collect insurance information?
Yes. It can ask for the insurance company, claim number and adjuster contact if the caller has them, and include them in the text you receive.
How much does an answering service for restoration companies cost?
A human answering service usually bills per minute or per call, so a busy month costs more. Our AI receptionist is from $150 a month plus one-time setup from $299, in CAD, and setup is free for our first 10 businesses. The monthly price depends on how many calls the agent takes. See pricing.
Is an answering service worth it for restoration companies?
Compare the monthly price with what one booked restoration job is worth to you. If you miss several calls a week, catching one or two of them usually covers the cost. If you almost never miss a call, you probably do not need one. The 1-minute quiz checks this for your business.
AI receptionist or live answering service: which is better for restoration companies?
A classic answering service usually takes a message and you call back. The AI receptionist answers every call at once, follows the script you approved, books into your calendar and sends urgent calls to your phone by your rules. A human service can still suit you better if most calls need judgement a script cannot cover, or callers mostly speak a language other than English. Full comparison.
What should restoration companies look for in an answering service?
Four things: it answers every call at once, including nights and weekends; it books into your calendar instead of only taking a message; it sends emergencies to your phone by your rules; and you know how the price changes in a busy month. Ask for a test call before you sign. More in how to choose.
More questions
What happens with an emergency call?
You set the rules with us, for example no heat in winter, water coming through the ceiling or a death at home. Those calls go straight to your cell or the on-call person, and you still get the written summary.
Do I need a new phone number?
No. You keep your number. We forward the calls you choose to the agent: missed calls, after-hours calls or all calls.
Will callers know they are talking to an AI?
The voice is natural and most callers simply get their problem solved. We still recommend the agent says it is an automated assistant if asked, and it can hand the call to a person whenever the caller wants one.
Stop losing jobs to voicemail
Setup is free for our first 10 businesses. 7 spots are left. Tell us about your calls and we reply by email to book the first session.