How it works: we set it up with you and tune it until it works
Most voice agent tools hand you a dashboard and wish you luck. We do the setup ourselves, at your business, and keep adjusting after launch.
We set it up at your business and stay until it works
You do not configure anything. We do the setup work with you and keep adjusting until you are happy with how it handles calls.
We come to you
In Toronto and the GTA we visit your office, shop or yard. Elsewhere in Canada we do the same session over a video call. We learn your services, prices, service area, hours and how you like jobs booked.
We write the call script
What to say, which questions to ask, what counts as an emergency, who gets the transfer and what the agent must never promise. You read it and approve it.
We test it together
You and your team call the agent and try to trip it up. We fix every answer you do not like before a single customer hears it.
You go live with your number
You keep your phone number. Calls you do not answer, or all calls after hours, forward to the agent.
We tune it for the first weeks
We review real calls, tighten answers and add the questions customers actually ask, until the results are where you want them.
What we need from you
Your services and prices
What you do, what you do not do, and price ranges you are comfortable quoting on the phone, if any.
Your service area and hours
Cities or postal codes you cover, and when you take bookings.
Your emergency rules
Which calls must reach a person right away, and whose phone they go to.
Your calendar
Access to your booking tool or calendar, or the slots the agent may offer.
What the agent does on every call
Picks up on the first ring
No hold music, no voicemail and no phone menu. Day, night, weekends and holidays, even when three people call at once.
Talks like a person
A natural voice in clear English that greets callers with your business name, listens and answers follow-up questions.
Asks your questions
Name, address, what is wrong, how urgent it is and the best number to call back. The questions come from you, not from a template.
Books the job
Puts the visit straight into your calendar in the slots you allow, or takes a request for you to confirm.
Texts you the details
Right after the call you get a short text and email: who called, what they need, the address and what was promised.
Passes on emergencies
When a call matches your emergency rules, it transfers the caller to your cell or the on-call person right away.
Setup questions
What do I have to do to set it up?
About an hour of your time for the first session, then reading and approving the call script and making a few test calls. We do the rest.
Do I need a new phone number?
No. You keep your number. We forward the calls you choose to the agent: missed calls, after-hours calls or all calls.
Can it book into my calendar?
Yes, if you use an online calendar or booking tool. If you do not, the agent takes the request and texts it to you to confirm.
Where do you work?
Anywhere in Canada. In Toronto and the GTA we come to your business for setup. Elsewhere we do the setup sessions by video call.
Stop losing jobs to voicemail
Setup is free for our first 10 businesses. 7 spots are left. Tell us about your calls and we reply by email to book the first session.