Veterinary answering service and AI receptionist
A worried owner calls while your team is in an exam room and the front desk is on another line. The agent answers, books the visit or directs an urgent case by your rules.
Calls the agent handles for you
Urgent cases
Breathing problems, poisoning, injuries. The agent follows your rules: put the call through to the clinic, or give the address of the emergency hospital you name.
Appointment requests
Books check-ups and vaccinations into the slots you allow, or takes the request for your team to confirm.
New clients
Takes the owner's details, the pet's name, species, breed and age, and the reason for the visit.
Refills and results
Takes refill requests and messages about test results for your team to handle.
No medical advice
The agent does not give medical advice. It takes a message or follows your urgent-case rules.
Hours and directions
Answers questions about hours, parking and location with the details you provide.
What a call sounds like
An example of how the agent handles a typical call, and the text you get right after it.
- AgentThank you for calling Maple Animal Clinic. How can I help?
- CallerMy dog ate some chocolate about an hour ago.
- AgentThank you for calling right away. How much did he eat, roughly, and how much does he weigh?
- CallerMaybe half a chocolate bar. He is about ten kilos.
- AgentI am putting you through to our veterinary team now. Please stay on the line.
Why vet clinics miss calls
Your front desk checks in pets, handles payments and answers questions, while vets and technicians are with patients. When every line is busy, worried owners hang up and call another clinic.
The agent catches overflow and after-hours calls, directs urgent cases the way you decide, and sends your team clear requests to confirm.
We set it up at your business and stay until it works
You do not configure anything. We do the setup work with you and keep adjusting until you are happy with how it handles calls.
We come to you
In Toronto and the GTA we visit your office, shop or yard. Elsewhere in Canada we do the same session over a video call. We learn your services, prices, service area, hours and how you like jobs booked.
We write the call script
What to say, which questions to ask, what counts as an emergency, who gets the transfer and what the agent must never promise. You read it and approve it.
We test it together
You and your team call the agent and try to trip it up. We fix every answer you do not like before a single customer hears it.
You go live with your number
You keep your phone number. Calls you do not answer, or all calls after hours, forward to the agent.
We tune it for the first weeks
We review real calls, tighten answers and add the questions customers actually ask, until the results are where you want them.
Questions veterinary clinics ask about AI receptionists
Short answers to what owners in your line of work usually want to know.
Can an AI receptionist book vet appointments?
Yes, if your booking tool can be connected; we check that during setup. If not, it takes the request with the pet and owner details and sends it to your team.
Can it give pet health advice?
No. It only says the lines you approve and sends urgent cases to your on-call vet or an emergency clinic by your rules.
Can it take calls when the clinic is busy?
Yes. It answers the calls your front desk cannot pick up, so owners are not left on hold.
Can it be an after-hours answering service for a vet clinic?
Yes. It takes the owner and pet details and what happened, and then does what you decide. Most clinics give the address and phone of the emergency hospital they work with. Some put calls through to a vet on call.
How much does an answering service for veterinary clinics cost?
A human answering service usually bills per minute or per call, so a busy month costs more. Our AI receptionist is from $150 a month plus one-time setup from $299, in CAD, and setup is free for our first 10 businesses. The monthly price depends on how many calls the agent takes. See pricing.
Is an answering service worth it for veterinary clinics?
Compare the monthly price with what one booked appointment is worth to you. If you miss several calls a week, catching one or two of them usually covers the cost. If you almost never miss a call, you probably do not need one. The 1-minute quiz checks this for your business.
AI receptionist or live answering service: which is better for veterinary clinics?
A classic answering service usually takes a message and you call back. The AI receptionist answers every call at once, follows the script you approved, books into your calendar and sends urgent calls to your phone by your rules. A human service can still suit you better if most calls need judgement a script cannot cover, or callers mostly speak a language other than English. Full comparison.
What should veterinary clinics look for in an answering service?
Four things: it answers every call at once, including nights and weekends; it books into your calendar instead of only taking a message; it sends emergencies to your phone by your rules; and you know how the price changes in a busy month. Ask for a test call before you sign. More in how to choose.
More questions
Will callers know they are talking to an AI?
The voice is natural and most callers simply get their problem solved. We still recommend the agent says it is an automated assistant if asked, and it can hand the call to a person whenever the caller wants one.
Can it book into my calendar?
Yes, if you use an online calendar or booking tool. If you do not, the agent takes the request and texts it to you to confirm.
Will it replace my office staff?
Most owners use it for the calls nobody can take: after hours, weekends, lunch, and the moments when everyone is on a job. Your staff can keep answering during the day.
Stop losing jobs to voicemail
Setup is free for our first 10 businesses. 7 spots are left. Tell us about your calls and we reply by email to book the first session.